Customer Payment Method & Rules

Since Taste of Dublin in 2019, we have reduced the amount of paper currency used at the event by allowing customers to use their Debit and Credit cards directly to make purchases. This change saved customers having to make 2 transactions.

We do however still have a requirement from our Corporate clients to provide currency that they can distribute to the clients they have invited to the event. This represents about 10% of the overall event attendees with the majority of Corporate clients attending on the Thursday and Friday. We will facilitate this with a Food & Drink Voucher currency system (detailed below), similar to the system that we have previously used. This is only being offered to corporate advance bookings; the general public have never been offered the option of buying Food & Drink Vouchers in advance.

If visitors attending the event cannot use the Contactless system at the restaurants and bars (for example if they only have cash with them) they will be directed to the Box Office to purchase Food & Drink Voucher vouchers. We expect this to be a very small number of the overall attendance as we have communicated to our ticket holders of the changes. Exhibitors MUST accept food & drink vouchers.

We would ask that you read the following carefully and ensure Management and Staff working for you at the event are clear on the systems.

1. Payment Methods (All Participants)

2. Contactless Terminals (Alcohol Bars & Restaurants only)

3. Food & Drink Vouchers (All Participants)

1. PAYMENT METHODS:

(please note that different rules apply, A or B, depending on your stand type)

(A) Restaurants serving food or drink for onsite consumption will be able to accept Debit/Credit Cards and Food & Drink Vouchers – you cannot accept cash. The Organiser will provide the GPRS Card machines and chargers to all Bars and Restaurants and all sales will go through Taste of Dublin. Any sales under €50 or within the bank’s contactless limit, the customer can use the contactless payment, anything over €50 can be done by chip and pin.

(B) For Exhibitors - You will be able to accept Debit/Credit Cards using your own machines and you can accept cash. You must make your own provision for cash handling, removing from site. We would ask you to accept Food & Drink Vouchers as normal and these will be reimbursed less normal contract fee of 10% as per your contract.

2. CONTACTLESS TERMINALS

(Valid for Restaurants and Alcohol Bars only)

· All Restaurant and Alcohol Bars retailing for onsite consumption will be issued with a contactless terminal and charging point. This can be signed out each morning from the Tent located beside the organisers office at the organisers compound.

· The Terminal ID will be recorded.

· At the END of each day, participants are required to drop off the terminal at the same location. A terminal reading will be completed for the day showing your total sales revenue and should be counter signed by both the exhibitor and Taste of Dublin. An official receipt will be issued to you each time you drop off your contactless terminal. Please retain this receipt until you receive your post show statement detailing your total sales revenue during the event.

· Please store customer card receipts in the envelopes provided, keeping them flat, neat and dry. These must be lodged with the organiser at the end of the Day.

3. FOOD & DRINK VOUCHERS

(Valid for All Restaurants, Bars & Exhibitors)

Starting Off:

Retailing Exhibitors will be issued a ‘Food & Drink Vouchers Pack’ at the beginning of the event which will contain the following:

· Food & Drink Vouchers information sheet detailing Food & Drink Voucher drop off times & location for drop off.

· Plastic lodgement bags.

· At the END of each Day (not after each session) exhibitors are required to drop off the bags to the Organisers located at the back of house. Remember, Food & Drink Vouchers in your possession are your responsibility and should be viewed as cash.

To Prepare For Food & Drink Vouchers Drop Off:

Separate the Food & Drink Vouchers into individual denominations, i.e. 1’s, 3’s & 5’s. The vouchers are colour coded for ease of separation. Place Food & Drink Vouchers by denomination/colour into separate bags supplied. Do not include any booklet covers, elastic bands, paper clips etc.

All bags should be made up of the same notes only. Mixed or incorrectly packed bags will cause delays to the drop off process and you may be asked to join the back of the queue.

Bags must be:

· Loosely and neatly filled (no more than half full).

· Should be left unsealed.

· Labelled with your Exhibitor name and stand number only (all further information will be completed at the drop off point by the Organisers).

Weighing Process:

· At the drop off point, finely calibrated weighing machines will be used to weigh-count each bag, allowing for the weight of the bag & label.

· The Food & Drink Voucher bags will be weighed; the Organiser will agree the reading with you and seal the bag in front of you.

· An official receipt will be issued to you each time you drop off your Food & Drink Vouchers. This will be in the form of a Photocopy or you are permitted to take a photo of the sheet with your phone. The purple copy will be retained by the organiser at all times.

Please retain your receipt until you receive your post show statement detailing your total Food & Drink Voucher takings during the event.

· Once the Food & Drink Vouchers have been weighed and the receipt has been issued - this is the final agreed take for the session. There will be no further audit by the Organisers on the contents of the bag.

· The above process must be completed at the end of each DAY. Should circumstances prevent you weighing in at the end of the DAY, it is important to bag up all currency. This will enable proper lodgements to be made at a later point.

· The Organisers will run the Food & Drink Vouchers Drop-Off procedure on site only. Any Food & Drink Vouchers submitted after the event will not be accepted.

POST EVENT PAYMENT METHOD FOR CONTACTLESS CARD/FOOD & DRINK VOUCHERS:

· Within 7 days following the event, the organisers will confirm your overall sales revenue via email and will provide you with a statement of your sales revenue per session. These should tally with the receipt recorded on site. Please check all the details to ensure you agree.

· Please provide a valid email address for the statement of sales revenue.

· The Organisers will repay each Exhibitor the total value of their sales revenue less the commission as agreed per your contract.

· To receive reimbursement; we will require a detailed VAT invoice to be sent via email to alan@equinoxevents.ie. Invoice should be made out to us at Elltide Ltd, with registered address of 121 Baggot Street Lower, Dublin 2, Ireland, D02 FD45.

· The Revenue Commissioners are provided with a full list of Participants in advance and post event they are issued with a breakdown of all takings, and so it is important that the invoice is matching. A valid invoice must contain the following: Invoice Date, Invoice Number, Full Company Address, Company Vat Number, Amount showing VAT breakdown and VAT Rate. We are obliged by Revenue to reject any invoices missing these details.

· Payment will be made immediately upon the receipt of a valid invoice via bank transfer.

· Please provide bank details in order for payment to be made, to include IBAN and Swift/Bic Codes.

· For Tax purposes NO PAYMENTS can be made until the organisers have received your VAT invoice.

· Please note all retailing figures includes VAT.